Frequently Asked Questions

Agelyss^® is a science-based skin care brand that uses clinical studies as the basis for all product formulas. Our creams and serums help restore and maintain smooth, supple, agelyss skin. You can find out more about our values and standards here.

All our products contain high-quality, patented ingredients that have been clinically researched and proven to provide the very best in skin care. We don’t include any harmful parabens, hormones, artificial fragrances or phthalates which may irritate skin, and our products are animal friendly and third-party tested to ensure quality control. We further ensure our confidence in our products by providing you with a 365-day money back guarantee if you are unhappy with the results of our products for any reason. You have nothing to lose when purchasing from Agelyss^®.

Agelyss^® products are only available online at Agelyss.com or the Agelyss® Amazon storefront.

We believe in the products that we create and stand behind them 100%. Therefore, all Agelyss^® products are backed by an unprecedented 365-day 100% money-back guarantee if you are unsatisfied with a product for any reason. This guarantee applies to both opened and unopened products. We want you to feel comfortable buying from us and look forward to forming a long-lasting partnership with you.

If the merchandise was purchased through a "Buy More, Save More" or similar offer(s), all items must be returned in order to receive a full refund. If you return a partial amount of the merchandise, you will forfeit the free product(s) and receive a refund on the discount price per item based on the total purchase.

Contact. Return. Receive. - It’s that easy!

Contact - Please use our contact form here, give us a call at 800-437-0560, or send us an email at [email protected] and we'll make the arrangements to give you a full refund (excluding shipping charges).

Return - Send us your product(s)* back (empty, used or unopened).

Receive - You will receive your money back as soon as we receive the returned item(s)*. 

*If the merchandise was purchased through a "Buy More, Save More" or similar offer(s), all items must be returned in order to receive a full refund. If you return a partial amount of the merchandise, you will forfeit the free product(s) and receive a refund on the discount price per item based on the total purchase.

You can either fill out our contact form by clicking here, give us a call at 800-437-0560, or send us an email at [email protected]. Our friendly customer support representatives are here to help you.

We ship worldwide. Please see our shipping rates at checkout.

Yes. We always send out every package discreetly to protect the privacy of our customers. We'd love for you to tell your friends and neighbors about our products but believe the choice should be yours. Therefore, there will be no identifying information of the contents on the outside of your Agelyss^® package.

Delivery time varies depending on which delivery method you choose, which country you are ordering to, and if your order is placed on a weekend or holiday. Express shipping in the US takes 2 to 3 business days for delivery while standard shipping will typically take between 5 to 6 business days, as long as there are no delays from the shipping company.